Privacy Policy

BK Dental (“we”, “us”, “our”) is committed to protecting the privacy and personal health information of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), Ontario’s Personal Health Information Protection Act (PHIPA), and applicable Canadian privacy laws.

1. Information We Collect

We collect personal information that you provide directly to us, including:

• Identifying information (name, address, date of birth, postal code).
• Contact information (phone number, email).
• Health and dental history, treatment records, and clinical notes.
• Insurance and billing information.
• Appointment requests and other communications you send to us.
• Technical data via our website (IP address, browser type, pages visited, cookies).

2. How We Use Your Information

We use your personal information to:

• Provide dental care and related services.
• Communicate with you about appointments, treatment plans, and follow-ups.
• Process insurance claims and billing.
• Comply with regulatory, professional, and legal obligations.
• Improve our services and website performance.

3. Disclosure of Information

We do not sell your personal information. We may share it with: other regulated health professionals involved in your care, your insurance provider with your consent, service providers bound by confidentiality, and authorities where required by law.

4. Website Analytics

We use Vercel Analytics, a privacy-focused, cookieless analytics service that measures aggregate page views and visitor counts without setting tracking cookies, fingerprinting devices, or storing personal identifiers. We do not run third-party advertising or remarketing pixels on this site.

5. CASL & Electronic Communications

In compliance with Canada’s Anti-Spam Legislation (CASL), we will only send commercial electronic messages to you with your express or implied consent and will provide a clear unsubscribe option in each message.

6. Safeguards

We use physical, technical, and administrative safeguards to protect your information, including encrypted storage, restricted access, secure disposal, and ongoing staff training.

7. Your Rights

You may request access to your personal health record, request corrections, withdraw consent (subject to legal limits), or file a complaint with our Privacy Officer or the Office of the Privacy Commissioner of Canada.

8. Retention

Dental and health records are retained for the period required by the Royal College of Dental Surgeons of Ontario and applicable law (typically at least 10 years from last entry, or 10 years after the patient reaches age of majority).

9. Contact Our Privacy Officer

For privacy questions, access requests, or complaints, contact our Privacy Officer at our contact page. You may also contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.